Refund policy

Due to the intimate and hygienic nature of our products, all sales of personal wellness items, adult toys, and lingerie are final once the packaging has been opened, unsealed, or the item has been worn. We cannot accept returns or offer refunds for opened merchandise under any circumstances due to strict health and safety regulations.

Damaged or Defective Items If you receive an item that is defective or damaged upon arrival, please contact our support team at support@apexintima.com within 14 days of delivery. To process a replacement or store credit for a defective item, you must provide:

1. Your order number.

2. A clear photo or video demonstrating the defect or damage.

The item must be completely unused and returned in its original, unbroken packaging.

Cancellations Orders cannot be cancelled or modified once they have been processed and shipped from our fulfillment network.