Shipping policy

At Apexintima, we are committed to delivering your luxury lingerie and wellness products swiftly, safely, and with the utmost respect for your privacy.

1. 100% Discreet Packaging Guarantee

Your privacy is our absolute priority. All orders are shipped in completely plain, unbranded boxes or solid opaque poly-mailers.

• There are no logos, no brand names, and no descriptions of the contents anywhere on the outside of the package.

• The sender name on the shipping label will strictly display our corporate logistics identity, ensuring total confidentiality. To the outside world, it looks exactly like any standard corporate parcel.

2. Processing & Delivery Times

• Order Processing: All orders are verified, processed, and dispatched within 1 to 3 business days.

• Standard Shipping: Once dispatched, delivery typically takes between 5 to 10 business days, depending on your location and regional customs processing.

Please note: Delivery times are estimates provided by our premium carrier networks and are not absolute guarantees. Delays caused by customs clearance or extreme weather events are outside of our direct control.

3. Order Tracking

As soon as your package is dispatched, a secure tracking link will be automatically generated and sent directly to your email. You will be able to monitor the journey of your discreet package in real-time at every step.

4. Lost or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please contact our support team immediately at support@apexintima.com with your order number. We will initiate a swift investigation with the carrier and secure a replacement for you.